Remember Amelia Bedelia? The housekeeper who “drew the drapes” by sketching them and “put out the lights” by unscrewing the bulbs? That’s AI in most enterprises right now. Leadership heard the stories — Amazon, Google, Meta replacing entire teams. The mandate came down: do more with AI. Gen AI,...
Blog tagged as #QualityAssurance
You Don’t Need Testing But You Might Need Quality Assurance
If testing is an activity done by rote, because “everyone needs to test” - Don’t bother.
Ask yourself, rather: what does my team need to deliver? How can we best deliver that, within the constraints of our organization?
If you care about your users, your staff, and your customers, you’ll want to deliv...
Automated Solutions Are Delivering Value for Municipalities, Universities, Schools, and Hospitals (MUSH)
When thinking of institutions that are known for aggressive innovation, The MUSH sector (Municipalities, Universities, Schools, and Hospitals) isn’t typically the first thing that comes to mind.
The public sector has been generally slower to adopt new technologies than the p...
Quality Assurance in 2022 – Customer experience and software quality.
Insights on Quality Assurance from the most recent World Quality Report.
Quality Report.
Capgemini and MicroFocus have released the World Quality Report for 2021/2022 (WQR), and this 13th edition weighs in at over 60 pages. As expected, it focuses on application quality assurance (QA) and polls ...

