Blog categorized as Resources

Owning Quality Across Business Processes for a More Efficient Organization!

29.09.23 07:42 PM - By Patrick Grant
A good friend said, “Have you ever noticed that people only talk about quality when it is missing?” In general, I tend to agree, but I do see a growing number of people who connect the value of keeping quality front of mind while they are delivering solutions to their organizations. Even with the co...

Quality Assurance in 2022 – Customer experience and software quality.

29.09.23 07:36 PM - By Patrick Grant

Insights on Quality Assurance from the most recent World Quality Report.

Quality Report. 

Capgemini and MicroFocus have released the World Quality Report for 2021/2022 (WQR), and this 13th edition weighs in at over 60 pages. As expected, it focuses on application quality assurance (QA) and polls ...

Automation as a hedge against recession

06.09.23 12:58 AM - By Patrick Grant

Economic downturns are inevitable, what can be done?

I’ve always enjoyed problem-solving. I love puzzles and helping my kids with story problems in math. Sometimes I have to remind myself there are moments when I just need to listen and not jump into problem-solving mode. This isn’t one of them.

Talk ...

Customers as Partners in Succes

05.09.23 11:45 PM - By Patrick Grant

The best indicator of a job well done is the success of your partner.

A common principle in the best companies is to treat customers as partners in success. A number of years ago I was discussing a customer with my CTO in what became a watershed moment for me professionally. The CTO was ready to let ...

Develop Software In-House to Differentiate Your Business

02.09.23 12:45 AM - By Patrick Grant

Your Software Is Your Competitive Advantage, from the Harvard Business Review

In our previous blog post we examined how companies are realizing that they are software businesses (to competitive advantage). Recently the HBR suggested that “whoever builds the best software wins” (“In the Digi...